This course focuses on counselor wellness. It provides alcoholism and substance abuse counselors with a practical method to defuse angry clients.

At the end of the course, counselors will able to effectively:
(1) Defuse angry clients in a way that leaves the client's dignity intact.
(2) Effectively reduce their fear when confronting angry clients.
(3) Increase their feelings of self-empowerment, knowing they are in better control of potentially threatening situations.

The content of the course includes:
(1) How counselors will benefit from the anger-defusing technique.
(2) How clients will benefit.
(3) A working definition of anger.
(4) The physical characteristics of anger.
(5) The six steps of the technique.
(6) How to utilize matching, pacing, and leading to defuse angry clients.
(7) How to effectively deal with their own anger when using the defusing technique with angry clients.
(8) How to use the defusing technique with clients over the telephone.

Finish at your own pace!
(1) Read the manual and complete the open-book exam.
(2) Document application of the skills through role play with a colleague, and with 5 clients.*
(3) Send completed materials to Transformations Enterprises.
(4) Transformations Enterprises reviews your materials immediately upon receipt, and sends your certificate by return mail, usually the next day.

* If you are not currently working with clients, you may document application of the skills with friends or colleagues.

• Manual
• Forms for documenting application of the skills
• Final exam